The Role of Hospital Administration in Improving Patient-Centered Care Delivery

Authors

  • Ayesha Khan Department of Healthcare Administration, University of Karachi, Karachi, Pakistan Author
  • John Roberts Department of Health Services, University of Toronto, Toronto, Canada Author
  • Fatima Zahra Department of Public Health, Aga Khan University, Karachi, Pakistan Author

DOI:

https://doi.org/10.71465/bhsr51

Keywords:

hospital administration, patient-centered care, healthcare delivery, patient satisfaction, clinical outcomes, healthcare leadership, quality improvement, healthcare systems

Abstract

Patient-centered care (PCC) has become a critical focus in modern healthcare systems, aiming to prioritize the needs and preferences of patients in the delivery of health services. This article explores the essential role of hospital administration in implementing and sustaining patient-centered care models. Hospital administrators are pivotal in shaping organizational policies, guiding clinical practices, and fostering a culture that aligns healthcare delivery with the needs of patients. By integrating patient-centered approaches, hospital administration can improve patient satisfaction, clinical outcomes, and the overall efficiency of healthcare systems. This study emphasizes leadership strategies, resource allocation, staff training, and the use of technology as essential elements for effective patient-centered care delivery. The paper also highlights challenges such as staff resistance, funding limitations, and the need for continuous quality improvement (CQI) mechanisms.

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Published

2025-06-30

Issue

Vol. 6 No. 01 (2025): Bulletin of Health Services Research

Section

Articles

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